In order to accurately calculate the price of a family site upgrade for your family site, please visit the Settings > Site Account page. Click on the UPGRADE button in the lower right hand corner of the screen. Follow the steps as if you were going to upgrade by choosing your preferred plan Read more...

When you upgrade one of your family sites to a MyHeritage Premium plan: 1) You can have up to 2,500 people in your family tree online. 2) You will have extended storage for family photos, videos, and documents online (500 MB). 3) You will get Priority support. 4) You will have access to added Read more...

To upgrade your account, open up a browser, and log into your account on MyHeritage.com. Then go to your Family Site. Once you are in your family site, go into Settings > Site Account. Here you will see what site subscription you currently have, and you will have the option of upgrading your s Read more...

If you cannot pay for an upgrade with a credit card, you can do so with other payment methods, such as PayPal, checks, wire transfers etc. To do so, log into your site and go to Settings > Site Account, choose a plan and click Next. On the following screen you will be asked to fill out your co Read more...

When you purchase an upgrade at MyHeritage, it is for a specific family site. The upgrade will provide you with the ability to add more people to your tree,  have more storage space on your family site and access special Premium-only features (depending on your plan). These benefits can be enjoyed b Read more...

When you upgrade one of your family sites to a MyHeritage Premium Plus plan: 1) You can have an unlimited amount of people in your family tree online. 2) You will have an unlimited amount of storage for family photos, videos, and documents online. 3) You will get Priority support. 4) You will Read more...

To stop receiving newsletter emails from your family site: Login to your family site and go to the 'Settings' tab, to 'MyPreferences'. Under 'Newsletter settings', you will see the option to stop receiving newsletters from your family site. To stop receiving calendar alerts from your family site Read more...

To check your current family plan on your family site, log into your family site, and go into Settings > Site Account. There you should see what your current plan is. If you have just upgraded your family site, you should see the upgrade take effect immediately after. Read more...

If you have upgraded your family site, but then find that you run out of room, you can upgrade your family site to the next plan, and you will only have to pay for the difference between the prices of the plans. The price of the unused months of the first plan will be automatically deducted from Read more...

If you paid for a Family Tree Builder upgrade or a family site subscription and are unsure if the upgrade took effect, check the following: 1. Are you logged in as the Site Manager of the site you upgraded? You must be logged in so that we can recognize you as a Premium member. 2. Is Family Tr Read more...

Warning: Deleting your account is permanent, and the information cannot be recovered later! If you wish to delete your account on MyHeritage, follow the instructions below: First, make sure that you are logged into MyHeritage with your own account. Then click on the 'My Profile' link in the Read more...

Warning: Deleting your family site will lead to an unrecoverable loss of your data! Deleting an online site will destroy all the content in it, including family trees and photos. It will not delete data that is on your computer, such as Family Tree Builder projects. If you wish to delete your Read more...

We have remained a free site for many years, and in order to continue to serve our millions of users we have changed the quotas of basic accounts, a few years ago. We must maintain MyHeritage as a sustainable business so that you and our other users will be able to continue enjoying it for many m Read more...