Why am I having problems downloading the new Family Tree Builder update?

Since the Family Tree Builder program is rather large it is possible that your download ended prematurely.
This can cause your file to be corrupted in your browser cache, so even when you download it again, it remains corrupted.

The solution to this is to download a fresh copy with a different filename.

Please download the new file here.

Once you download and install this copy and all should be fine. Please let us know if you are still having problems at our support contact form www.myheritage.com/contact-support

Our team is working in reducing the size of Family Tree Builder in future versions, so that this problem will occur less frequently.